Support

What to tell us so we can help on the first reply

The more specific the message, the fewer rounds it takes. Where you can, include:

• What you expected to happen and what happened instead.
• Your GAIO version, shown under Settings → About.
• Your Windows version.
• The game or screen where it happens, if it is specific.
• A screenshot, if the problem is visible.

Never send us your password. We do not need it and we will never ask for it, by email or through any other channel.

How long we take

We reply on business days. We are a small team: if we are slow, it is because we are fixing something, not because the message was lost.

If something is down

We do not have a service status page yet, and we do not want to publish one that says «all good» without measuring anything — that would be inventing data. In the meantime, if there is an outage affecting everyone, we announce it by email to those affected and from inside the application.

If you suspect an outage, write anyway: knowing how many people see it tells us whether the problem is general or local to your machine.

Privacy, data and account deletion

The same address handles any personal data matter. If what you want is to delete your account, deleting your data lists the three routes, including the one that works if you already uninstalled the application.

If you find a security issue

Write to us before making it public and give us room to fix it. Tell us what you found and how to reproduce it. We appreciate the report and we do not pursue anyone reporting in good faith.

Who is behind this

GAIO is a product of BIND SEO & DEVELOPMENT LLC, a company incorporated in Wyoming, United States.