Refund Policy
Last updated:
We charge nothing today
Starting with what is true right now: GAIO is free and has no active payment gateway. There are no subscriptions, no in-app purchases and nothing to refund. If anyone charges you claiming it is for GAIO, it is not us: write to us.
This page exists anyway for two reasons. First, payment providers require it before onboarding anyone, and we would rather have it written now than write it in a hurry the day we need it. Second, we want it on record in advance how we intend to treat your money when the time comes.
What will apply once paid features exist
Subscriptions
- 14 days to change your mind from the first purchase, refunded in full and with no explanation required.
- You can cancel whenever you want. Cancellation takes effect at the end of the period you have already paid for; we do not cut service off mid-month.
- Renewals are not refunded automatically, but if you were renewed without using it and you write to us, we look at it case by case and with common sense.
- If we raise the price, we tell you before it applies and you can cancel.
One-off purchases
- If the product is not delivered or does not work as described, the full amount is refunded.
- A digital product already consumed — a redeemed code, for instance — is not refunded, unless the fault is ours.
Game servers
- If a server never starts because of a fault on our side, everything charged is refunded.
- If there is a prolonged outage attributable to us, we credit the proportional share of the time you could not use it.
How to request one
Write to soporte@gaio.gg with your account email and the charge identifier. We reply within 5 business days. If approved, the amount goes back through the same payment method; how long it takes to appear depends on your bank.
Your consumer rights
If the consumer legislation of your country grants you a broader right of withdrawal than this policy, yours applies. This page neither replaces that law nor attempts to narrow it.